Shipping & Returns

Our website accommodates delivery only to South Africa at this time but if you are an international customer, please mail us and we will do our best to accommodate your order.

We process orders Monday through Friday in the order that they are received, following credit approval. We aim to process and dispatch orders as quickly as possible, usually within 24-48 hours after the receipt of payment. Holiday volumes may add up to 3 business days.

SHIPPING POLICY
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfil your order within 5 business days from the date of your order. Business days mean Monday to Friday, except holidays. Please note we do not ship on weekends.
** PLEASE NOTE ** Couriers may be delayed by holidays and during big Sales.
- Please get in touch with us if you haven't received your order within that time.
 
Shipping costs are based on the location of the required delivery address. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

You can provide special delivery instructions on the check-out page of our website.

All administrative or handling costs are non-refundable. There is a R15 handling fee applicable on all orders- this covers packaging, packing and all material costs to enable the best presentation and preservation of your products. We take pride in everything we do.

RETURNS
The returns policy is for all goods purchased on the website.
We generally don't accept returns on any of our bath or body products due to the hygienic nature of those products. However, if you are unsatisfied with your order in any way, please contact us within 7 days and we will do our best to resolve any issues. We don't issue refunds if a product has been opened or used. We accept returns on our homeware and wearable products provided that they are undamaged, unused and remain in the original packaging. 

Putty Perfect Life hopes that you will be happy with your purchases. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all products returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

CANCELLATIONS

Orders can be cancelled if they haven’t been shipped yet and customers will receive a full refund against the original form of tender or allocated in the form of credit for our online store. 
Unfortunately, if the order has already been dispatched it is too late to cancel the order.  Please email us at puttyperfectshop@gmail.com . Cancellation of orders by the client will attract a 5 % administration fee.


Please provide full details of the customer order number or your email address and the reason you’d like to cancel your order. 

Should an exchange or refund be requested, you will be liable for the courier costs incurred. Any surplus funds will either be refunded against the original form of tender or allocated in the form of credit for our online store. 


Returns without the original order number/invoice will not be accepted and a refund cannot be issued.


We will consider the condition of the goods being returned before making a refund or exchange.
Putty Perfect Life is not responsible for any returns that become lost when being returned to us. We advise you to insure your package containing the product(s) being sent back to us and get tracking information.



If you need assistance with your return please email us - puttyperfectshop@gmail.com

DAMAGED GOODS

If you have received your order and it is damaged, we're so sorry that this happened. Please do the following to ensure a refund or replacement.
Take a photograph of the damaged item and email it to us immediately.
- Include your original order number and your contact details in the email.
- We will inform you of our next steps over email.
Keep in touch by emailing us puttyperfectshop@gmail.com with your query.


If you need assistance with anything, you may kindly email us at puttyperfectshop@gmail.com


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Thank you for your continued support,
With love,
Sasha from Putty Perfect

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